Kaaf Concierge
How can we help you today? a real person will reply
Write to us
Send us a little note
Tell us what you need and a real person from our team will come back to you personally.
- A real person reads every message
- Email replies within 24 hours, usually sooner
- Your details are never shared
Visit our store
Come and say hello
Muwaileh Commercial, 3344, Sharjah, United Arab Emirates
- Store pickup is available for online orders
- Call us when you arrive and we will guide you in
Quick answers
Maybe we can help right now
How fast is delivery?
Orders are dispatched within 24 hours and delivered across the UAE, usually within 1 to 3 working days. Order before 2 pm for same-day delivery in Sharjah and Ajman. Delivery is free on orders over AED 150, otherwise a flat AED 15. Shipping policy →
Where is my order?
As soon as your order ships you receive a tracking number by email or SMS, so you can follow it all the way to your door. Track my order →
How does personalisation work?
Choose a personalised piece and add the name, initials or date when you order. If anything is unclear, we contact you before engraving so it is exactly right. Shop personalised jewellery →
Can I return or exchange?
Unused items in their original packaging can be returned within 7 days of receipt. Earrings and personalised or engraved pieces cannot be returned. We do not offer direct exchanges, but we can resize many pieces for a small fee. Return policy →
How can I pay?
Pay securely by card, choose cash on delivery, or split your payment with Tabby.
Can I collect from the store?
Yes. Choose store pickup at checkout and collect your order from our store in Muwaileh, Sharjah.
For companies
Corporate gifting desk
Branded gifts, welcome kits or a gifting plan for your whole team? Our corporate desk will prepare a free mockup and quote.